Terms and Conditions

Terms and Conditions for the Purchase of Products and Gift Cards

These General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”) govern the offer and sale of products (the “Products”) to users (hereinafter referred to as the “Customers”) accessing the website www.scarpa.com (the “Website”) in the countries listed below.

These GTCS, together with the other information made available on the Website, also constitute the pre-contractual information provided to consumers pursuant to Article 49 of Italian Legislative Decree No. 206/2005 (the “Consumer Code”) prior to the conclusion of a distance sales contract.

Before submitting the order form, Customers are therefore invited to carefully read these GTCS and the Privacy and Cookie Policy. By submitting an order, the Customer confirms that they have read and understood the above information and accept these GTCS.

The GTCS may be amended by Calzaturificio S.C.A.R.P.A. S.p.A. with effect from the date of their publication on the Website, without prejudice to any orders already submitted as of that date.

A.  SELLER INFORMATION

Products listed online are goods sold by Calzaturificio S.C.A.R.P.A. S.p.A. (hereafter referred to as “SCARPA”), registered office in Via E. Fermi 1, 31011 - Asolo (TV), Italy, listed on the Treviso Business Register with the Economic and Administrative Index (REA) no. REA 29468/Treviso, P. IVA 00173370263, paid-up capital amounting to €2,080,000.
Contacts: Calzaturificio S.C.A.R.P.A S.p.A., Viale Enrico Fermi 1, 31011 - Asolo (TV), Italy], email: customercare@scarpa.net

B. CONCLUSION OF THE SALES CONTRACT

To purchase Products through the Site, the Customer can:

• proceed with the purchase as a "guest" user after having read and approved the Privacy and Cookie Policy (click here) and these GTCS;
• register on the Site by filling in the relevant registration form (click here) after having read and approved the Privacy and Cookie Policy (click here)  and these GTCS.

In the case of a registered user, the Customer, in order to submit a purchase order for one or more Products, must:

• access the Site using the login details sent via email following the registration request, which can be modified by the Customer when they log in to the Site for the first time;
• fill out the order form, after reviewing and approving the Privacy and Cookie Policy and the GTCS;
• electronically transmit the SCARPA order form by clicking on the item "Complete your order – Pay now".

For administrative and accounting reasons, SCARPA shall be able to check the details provided by the Customer on their registration form and/or in any case communicated for the order to be processed.
Before submitting the order form, the Customer:
A) by clicking on the "Cart" icon can: correct any data entry errors; modify the previously selected Products and/or add new ones;
B) by clicking on "Terms and Conditions" and "Cookies and Privacy Policy" respectively, must: review and approve the GTCS and the Privacy and Cookie Policy.

The order cannot be processed and shipped if any details are missing from the form.
The contract with SCARPA is available in Italian, English, German and French.
In the order form, the Customer will find:

• the GTCS;
• information on the essential characteristics of each Product and its price;
• the means of payment to be used to purchase the Products;
• the methods of delivery of the Products and the related shipping costs.

The contract is finalised when the Customer receives confirmation of the order from SCARPA by means of a summary email sent to the indicated email address.

Customers are advised to keep a copy of the order form and the confirmation email according to Article 12 of Law no. 70/2003 concerning online trading.
SCARPA shall promptly inform the Customer via email should the contract be unable to be concluded due to the unavailability of the Products. If the Product was paid for in advance, SCARPA shall fully refund the Customer. In this regard, SCARPA does not accept any responsibility for possible delays in the refund, which are dependent on the credit card network used or the Customer’s bank.
SCARPA shall hold a copy of the order form on file in its data bank for the time period necessary to fulfil the orders and, in any case, in accordance with contractual law and tax law. The Customer shall be able to access all orders at any time using their online account or request a copy of the order by filling out the form found in the “Contacts” section of the Site. 

C. PRICING AND PAYMENT

The sale price of each Product is expressed in euro and is indicated in the respective information sheet available on the Site and is understood to include VAT (if applicable under the law), standard packaging costs, and any indirect taxes (if applicable under the law).
The sale price does not include shipping, transport and delivery costs, which shall be visible in detail before the order is sent.

In the case of sales outside the European Union, the Products may be subject to import duties and taxes, which shall be requested from the Customer when they arrive at their destination. It is therefore up to the Customer to bear any costs required for the customs clearance of the Products. In this regard, the Customer should contact their customs office directly in order to acquire the information they require regarding the customs clearance of the Products and the costs associated with it.

The Customer may make the payment of the fee due through the following methods, at their own discretion:

• Payment can be made with the following credit cards: VISA, Mastercard or American Express;
• Payment can also be made using PayPal;
• Payment in installments with KLARNA. By selecting Klarna as your payment method, you acknowledge and agree to Klarna’s Terms and Conditions;
• SCARPA E-Gift Card;

In the event of payment not going through, within 7 days of the acceptance date of the order, SCARPA shall send the Customer notification to confirm that the order has been cancelled.

D. E-GIFT CARD

The E-Gift Card is an unnamed bearer gift voucher, which can be purchased exclusively on the official website www.scarpa.com (excluding the us.scarpa.com, ca.scarpa.com and www.scarpa.com/en-no domains, which refer to the United States, Canada and Norway respectively).

The E-Gift Card is available in the following amounts: €50, €100, €200, €250, and €300; the Customer can also buy multiple E-Gift Cards in a single order, as they are cumulative.

The E-Gift Card purchased online is sent by email to the address indicated by the Customer, as well as to the address of the beneficiary who shall make the purchase. SCARPA cannot be held responsible for failure or incorrect delivery due to errors in entering the email address or for the content of the personalised message.

The E-Gift Card is a scalable credit, which can be used as a payment method for online purchases for private use. The E-Gift Card is not rechargeable, nor does its issuance include any activation costs or fees for use. The code relating to it is sent by email to the address of the beneficiary indicated at the time of purchase. 

The E-Gift Card can only be used for online purchases on the Site (excluding the domains indicated above); is not valid for purchases at physical points of sale. The E-Gift Card cannot be used for the purchase of other E-Gift Cards.

Each E-Gift Card is valid for 365 days from the date of purchase (coinciding with the activation date). The expiration date is indicated in the confirmation email and, if activated, also in the Apple wallet. After the expiry date, the E-Gift Card can no longer be used or extended. Any residual amounts are not eligible for reimbursement.

The E-Gift Card can be used by whoever holds it: the person who uses the code does not have to justify possession. The E-Gift Card beneficiary is responsible for the safekeeping and use of the code. The credit cannot be converted into cash and does not entitle you to change or cash refunds.

The E-Gift Card can be used for multiple purchases until the balance has been used up. The amount spent is progressively taken off, with the same reference code. If the balance of the E-Gift Card is insufficient, the difference may be covered by other payment methods accepted on the Site.

In the event of the return of Products purchased via the E-Gift Card (even partially), the amount shall be credited back to the same E-Gift Card, which can be used again with the same code.

Any complaints relating to the use of the E-Gift Card can be forwarded to SCARPA via the Contact form available on the Site.

 

E. PRODUCT SHIPMENT AND DELIVERY

Products shall be shipped using trusted courier companies following the credit of the amount due for the purchase exclusively in the countries indicated below.
Products purchased online shall only be delivered during office hours from Monday to Friday, excluding national holidays and periods when SCARPA is closed, which shall be indicated on the Site.
The terms of delivery are those indicated in the purchase confirmation order.
SCARPA is not responsible for any delays in the delivery of the Product caused by the shipping company.
If, for a reason attributable to the Customer, a Product is not collected (the following examples are not exhaustive: incorrect address which was not resolved following a request for clarification sent by the supplier; repeated unavailability (at least 2 times) of the Customer and absence of an alternative address for Product delivery), the order shall be cancelled and SCARPA shall retain the transport and return costs.
In any case, the Customer can submit a new order, detailing an alternative address for delivery.
For shipping costs, in the countries where the Products are delivered, please click here. The delivery time shall be communicated on a case-by-case basis.

Shipments are made exclusively in the following countries:

• Italy
• EU countries Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.
• Non-EU countries Albania, Andorra, Bosnia and Herzegovina, Macedonia, Monaco, Montenegro, Norway, Serbia, Ukraine, Canary Islands, San Marino and Vatican City

F. GOODS CONTROL

Once the Products are delivered to the indicated address, the Customer is responsible for checking that the package is intact, undamaged, dry and has not been tampered with, including the sealing of the package. Any damage must be immediately reported to the courier who is responsible for the delivery. Once the freight document is signed, the Customer cannot raise any objection to the exterior features of the delivered items.
If there is a mismatch between the items ordered and the items delivered, this must be immediately communicated to the company using the “Contacts” form found online, indicating specific reasons and providing details.

G. LEGAL WARRANTY

This warranty applies to Products purchased through the Site by the Customer.
The essential characteristics of the Product are indicated on the relevant page on the Website.
Images and colours of Products illustrated online may not match the real ones due to the technical features of the internet browser or monitor.

SCARPA guarantees that all Products conform to the characteristics indicated on the relevant page on the Website for a period of 2 (two) years from the delivery date ("Warranty Period").
If the Customer submits a claim during the Warranty Period and this claim is established and accepted by SCARPA, the Customer may request, at no extra cost, the repair or replacement of the Product, which shall be delivered to the Customer to the same address listed in the order confirmation, with costs sustained by SCARPA, unless otherwise indicated.

The Customer must provide for the non-conforming Product to be made available, which SCARPA shall collect at its own expense.

A new warranty period does not start with the repair and/or replacement.

If repair or replacement is impossible or excessively expensive for SCARPA and/or if SCARPA has not carried out the repair or replacement within a reasonable time and/or if a previous repair or replacement has caused considerable inconvenience to the Customer, taking into account all the circumstances, including those referred to in Article 135-bis, paragraph 2, letters a) and b), of the Italian Consumer Code, the Customer may alternatively request:

1. the reduction of the price, proportional to the decrease in value of the good received compared to the value it would have had if it had been compliant;

2.  the termination of the contract, returning the Product to SCARPA, at no cost to themselves, and SCARPA shall reimburse the consumer for the price paid, including shipping costs.

It should be noted that a minor defect does not give the Customer the right to terminate the contract and cancel the order.
The Customer must report to SCARPA any defects found in the Product delivered by filling out the "Contacts" form, selecting the reason "Return due to Quality Issues", and attaching the appropriate documentation, including photographs, to support their request.
The warranty does not cover Product defects caused and/or resulting from:

• negligent or improper use;
• repairs that have not been authorised in advance and in writing by SCARPA;
• normal wear and tear of material;
• failure to observe the recommendations laid out by SCARPA in the appropriate instructions included with the Product;
• failure and/or incorrect maintenance with respect to those indicated in the instructions leaflet included with the Product.

This legal warranty is without prejudice to any and all other different legal rights granted to the consumer that may vary from country to country.

H. CANCELLATION

Pursuant to Articles 52 et seq. of the Italian Consumer Code (Legislative Decree No. 206/2005, as subsequently amended and supplemented), Customers who qualify as consumers have the right to withdraw from the contract, without giving any reason, within 14 (fourteen) days from the date on which they acquire physical possession of the Products or from the date on which a third party, other than the carrier and designated by the consumer, acquires physical possession of the Products.

To exercise the right of withdrawal, the Customer may use the dedicated procedure available in the “Easy Return” section, complete the withdrawal form provided for under the applicable legislation, or submit an explicit statement of their decision to withdraw from the contract by accessing the “Contact Us” page.

Upon receipt of the notice of withdrawal, SCARPA will provide the Customer with instructions for returning the Products. The Products must be returned within 14 (fourteen) days from the date on which the Customer communicated their decision to withdraw from the contract. For the purposes of proving that the Products have been returned within the applicable time limit, the date shown on the shipping documentation shall prevail.

Unless otherwise indicated by SCARPA, the direct costs of returning the Products shall be borne by the consumer.

Conditions for the return of Products and refunds

To get a full refund of the price paid, including shipping costs, the Products must be returned intact, in their original packaging and with their identifying labels. The Products must not have been used and/or damaged by the Customer in any way and shall only be accepted if returned with perfectly intact covering film and packaging.
In the case of broken, used and/or damaged Products and/or Products without identifying labels, the Customer cannot cancel the sales contract.
In any case, the Customer remains responsible for a reduction in value when handling the Products beyond what is necessary to determine their nature, features and functioning.
It should be noted that the Customer has the right to handle and inspect the Products for the specific purpose of establishing their nature, features and functioning, with due diligence and in the same way as they would be allowed to do in a store.
The right to cancel is not applied when Products cannot be returned for hygienic reasons.
Once received at our premises, SCARPA shall carry out the necessary checks on the returned Products, in order to verify their conformity under the conditions and within the terms indicated above.
If these checks are successful, SCARPA shall send a confirmation email to inform the Customer that the returned Products have been accepted, indicating the refund method that will be actioned in the following 14 days, utilising the same payment method used for the purchase. If there is a mismatch between the individual receiving the Product, specified on the order form, and the individual who made the payment, and in the event of the order being cancelled, SCARPA shall refund the individual who made the payment.
If the conditions for exercising the right to cancel do not exist, it shall not be possible to refund the sums paid for the purchase of the Products. The Customer shall have the right to retrieve the Products, at their own expense, in the state in which they were returned, by communicating it in writing to SCARPA Customer Service within 14 (fourteen) days from receipt of the email with which the non-acceptance of the return was communicated.

I. APPLICABLE LAW – DISPUTE RESOLUTION

These GTCS and the related sales contracts are governed by Italian law.
For any dispute relating to these GTCS and the related sales contracts, the Court of the place of residence or domicile of the consumer shall have jurisdiction.

J. CUSTOMER SERVICES – COMMUNICATIONS AND COMPLAINTS

The Customer may always contact Calzaturificio S.C.A.R.P.A. S.p.A. for any queries through our customer care team:

• by email at customercare@scarpa.net
• by telephone on +39 0423 5284;
• via the "Contacts" section of the Site.

SCARPA offers paid resoling services through a network of authorized resolers, an up-to-date list of which is available at the following link. Resoling services are carried out by authorized resolers in accordance with the quality standards and technical specifications established by SCARPA.

K. LIMITATION OF LIABILITY

SCARPA is not responsible in the event of lack of access to the Site, failure to complete and/or failure to submit the order due to force majeure, temporary failures and/or malfunctions of the equipment and/or the SCARPA computer network, temporary failures and/or malfunctions of our Internet provider.

L. INTELLECTUAL PROPERTY RIGHTS

All distinctive marks, brands, names, photographs, written and graphic texts that appear on the Site and which are related to the Products are and remain the exclusive property of S.C.A.R.P.A. S.p.A. They are protected under copyright laws and the Code of Industrial Property (Law 30/2005 including subsequent amendments and additions). The contents of the Site may not be altered, reproduced – either partially or in full – copied or transferred using electronic or conventional devices, or used for any other purposes or in any other way without the prior written permission of SCARPA. Any use of the online content for advertising or commercial purposes is forbidden.

 

Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Customer declares to have carefully read these general terms and conditions of sale and to expressly accept the following clauses: B (exemption for delays for refunds), D (E-Gift Card conditions), E (delays in delivery), F (goods control), K (limitation of liability)

General Terms and Conditions Events

Article 1 – Scope and recitals

These General Terms and Conditions have been drawn up in accordance with Legislative Decree No. 206/2005 (the “Consumer Code”), Legislative Decree No. 70/2003 on e-commerce services, and the applicable European legislation on distance contracts. They govern the contractual relationship between:
•    CALZATURIFICIO S.C.A.R.P.A. S.P.A., with its registered office at Via Enrico Fermi No. 1, Asolo (TV), Italy, VAT No. 00173370263, which organises the event and the activities offered through www.scarpa.com (“Website”) to be held in France (hereinafter “SCARPA” or “Organiser”)
and
•    the participant/customer who purchases one or more services, activities or packages (the “Participant”).
The recitals, annexes, event details, release and assignment of rights (hereinafter, the “Release Form”), and notices published on the Website form an integral and essential part of this contract.

Article 2 – Subject of the contract

2.1. This contract covers the services provided by the Organiser and offered on the Website for the period from 30 to 31 January 2027. 
2.2. Depending on the type of service purchased, the offer may include:
•    registration for and participation in activities with a SCARPA athlete or mountain guide (ski mountaineering, telemark skiing, freeriding, ice climbing); and
•    the supply of demo or test equipment by SCARPA and partner brands, while stocks last.
2.3. Full details of the activities are available on the following page. These activities may be changed, cancelled or replaced for organisational, logistical or regulatory reasons, for safety reasons, due to adverse weather or other operational requirements. The Participant expressly accepts that these circumstances may occur and agrees to check the Website regularly for updates.
2.4. By purchasing a service, the Participant accepts these General Terms and Conditions and the Release Form, which the Participant must sign on site before taking part in any activity.

Article 3 – Booking procedures

3.1. Bookings must be made online through the Website. The Participant must select the relevant section (“Activities”) and follow the booking steps.
3.2. The selected services are added to the basket, and the booking is confirmed once the Participant has paid the full amount due in advance.
3.3. The Organiser will send the booking confirmation to the email address provided by the Participant. The contract is concluded when the confirmation is sent. The confirmation will include the information required under Article 49(1) of the Consumer Code and will be provided on a durable medium, in accordance with Article 51(7) of the same Code.

Article 4 – Organiser's obligations 

The Organiser undertakes to:
a) provide the purchased services in accordance with the information published on the Website and the event description;
b) make qualified staff and authorised guides available for sporting activities;
c) provide information and assistance through its official contact channels; and
d) notify the Participant promptly of any changes, postponements or other organisational changes.

Article 5 – Participant’s obligations

The Participant undertakes to:
a) provide accurate and complete personal information at the time of booking;
b) declare, including by selecting the relevant box at the time of booking, that they are physically fit and in suitable physical and mental health to take part in the chosen activity. The Participant accepts full responsibility for this declaration and releases the Organiser from liability for events arising from an unsuitable or undisclosed physical condition;
c) follow the instructions of the guides and service staff;
d) bring any mandatory equipment and materials that are not included in the service, as specified on the Website. For example, ski mountaineering requires a backpack containing an avalanche transceiver, shovel and probe;
e) purchase a ski pass if required for the activity;
f) use any equipment provided correctly;
g) not disclose, copy or use without authorisation any information, logos or trademarks published on the Website;
h) follow the rules of conduct and safety while taking part in activities.

Article 6 – Price, payment and confirmation

6.1. The price is the amount stated in the service description on the Website at the time of booking. All prices include VAT.
6.2. The full amount due must be paid in advance to confirm the booking.
6.3. The Participant may pay using any of the following methods:
•     Visa, Mastercard or American Express credit card;
•    PayPal;
•    payment in instalments through Klarna. If the Participant selects Klarna, they agree to Klarna's terms and conditions, available at Klarna.
•    a SCARPA E-Gift Card.
6.4. The purchase is complete when the Organiser sends the booking confirmation email.
6.5. A booking will not be confirmed unless payment has been received.
6.6. The price covers only what is expressly stated in the activity description. Unless otherwise stated, it excludes ski passes, equipment hires not included in the service, board and lodging, transport, and any other services not specifically mentioned. Any test or demo equipment supplied by SCARPA or its partner brands is subject to availability and may run out. If some or all of this equipment is unavailable, even if its availability was mentioned or promoted in event information or sales materials, this will not constitute a breach of contract or entitle the Participant to a refund, price reduction, compensation or indemnity. The Participant remains responsible for providing their own personal equipment.

Article 7 – Cancellations, refunds and right of withdrawal

7.1. Pursuant to Article 59(n) of Legislative Decree No. 206/2005 (the “Consumer Code”), the Participant has no right of withdrawal from this contract, which concerns leisure activities scheduled for a specific date. The Participant acknowledges that, before entering into the contract, they were informed that no right of withdrawal applies in accordance with Article 49(1)(m) of the Consumer Code.
7.2. Amounts paid are non-refundable, including where the Participant is unable to attend due to personal circumstances, illness, injury or other unforeseen events not attributable to the Organiser. This clause is without prejudice to any mandatory consumer rights provided by law.
7.3. For safety reasons, due to weather conditions or in the event of force majeure, the Organiser may change the dates, times or format of the event.
7.4. If the Organiser cancels the event definitively, the Participant is entitled to choose between a full refund and a voucher of equal value, redeemable for another event. The Participant may not claim damages or other compensation.

Article 8 – Interruptions and liability

8.1. SCARPA shall not be held liable for any interruptions or disruptions caused by force majeure, weather conditions, natural disasters, decisions by public authorities or other circumstances beyond its control.
8.2. SCARPA accepts no liability for damage arising from the Participant’s reckless behaviour, failure to follow instructions given by guides or staff, or incorrect use of the equipment.
8.3. SCARPA accepts no liability whatsoever for consequential loss, loss of profit, loss of enjoyment or damage to reputation.
8.4. The Participant acknowledges and accepts that outdoor activities, including activities in a mountain environment, involve inherent risks. These include, but are not limited to, falls, accidents, sudden illness, changing weather and unforeseeable environmental conditions. The Participant assumes full responsibility for these risks.
8.5. Participation requires adequate technical preparation, psychological and physical fitness, and good health. The Organiser does not guarantee that the natural environment is free from objective risks. The Organiser accepts no liability for illness, injury or accidents arising from a psychological or physical condition that makes the Participant unfit to take part, whether or not that condition was disclosed to the Organiser.
8.6. Further details are set out in the Release Form.

Article 9 – Insurance

9.1. SCARPA holds civil liability insurance policy no. ITFRNC39591000001 with Chubb European Group SE.
9.2. Participants must check that their personal insurance covers accidents and damage to third parties, including in connection with activities carried out in France.
9.3. Any additional cover or insurance will be specified in the event details.

Article 10 – Intellectual property and use of images

10.1. All content appearing on the Website and/or used in connection with the Event (including, but not limited to, text, images, logos, videos, graphics, trademarks, slides, training materials and audiovisual materials) is and shall remain the exclusive property of SCARPA.
10.2. The reproduction, distribution, communication, modification, copying or other use, in whole or in part, of any materials or content relating to the Event is prohibited without SCARPA’s prior written authorisation.
10.3. The Participant acknowledges that, as the Event involves various sporting activities, general, group or background photographs and video footage will be taken, in which the Participant’s image may appear incidentally and in a non-identifiable manner. Subject to the privacy notices displayed on site, the Participant authorises SCARPA to collect and use their image and/or voice, if recorded during the Event, for institutional, informational and promotional purposes, including across digital channels, social media and communication materials. SCARPA will request consent (which may be verbal) for close-up or otherwise identifiable recordings. Further details are set out in the Release Form.
Consent for close-up filming is optional and may be withdrawn at any time by notifying SCARPA. Any such withdrawal will not affect the lawfulness of content produced or published prior to SCARPA receiving the withdrawal notice. This authorisation is granted free of charge.

Article 11 – Processing of personal data

Calzaturificio S.C.A.R.P.A. S.p.A. processes personal data to organise the “Mountain Days” event and perform the contract. Participants may exercise their rights by writing to privacy@scarpa.net. The full privacy policy is available at https://scarpa.com/it/pages/privacy-policies.

Article 12 – Assignment of the contract

12.1. The Participant may not assign this contract or any rights arising from it to a third party without the Organiser’s written consent.
12.2. The Organiser may assign this contract in connection with a corporate transaction. 

Article 13 – Express termination clause

Pursuant to and for the purposes of Article 1456 of the Italian Civil Code, the Organiser may terminate the contract if the Participant:
a) fails to pay;
b) uses SCARPA trademarks or materials unlawfully or without authorisation;
c) breaches safety regulations;
d) engages in conduct that damages SCARPA’s reputation;
e) fails to sign the Release Form before the activities begin. 
Termination shall take effect immediately upon notice sent by certified email (PEC), registered post with acknowledgement of receipt or courier.
Termination of the contract does not entitle the Participant to a refund, price reduction, compensation or indemnity. The Organiser’s statutory rights remain unaffected. 

Article 14 – Governing law and jurisdiction

The contractual relationship is governed by Italian law and the Italian courts. The Italian Consumer Code (Legislative Decree No. 206/2005) applies to Participants who qualify as consumers, to the extent applicable. 
Any dispute arising in connection with the application, interpretation and performance of this contractual relationship will be subject to the jurisdiction of the Court of Treviso, Italy. Where the Participant qualifies as a consumer, this is without prejudice to the jurisdiction of the court of the Participant’s place of residence, in the cases and to the extent required by mandatory consumer-protection laws.

Article 15 – Communications
All communications must be made in writing. They shall be deemed valid if sent to the certified email (PEC) or email addresses indicated in the contract, or submitted through the contact form on the Website.

Article 16 – Severability clause

If any provision of these General Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and continue to be binding upon the parties.
Pursuant to Articles 1341 and 1342 of the Italian Civil Code, by completing an online booking, the Participant expressly accepts Articles 2.3, 2.4, 5, 6, 7, 8, 9, 10, 12, 13 and 14.

The Participant confirms that they have read, understood and accepted these General Terms and Conditions by selecting the relevant acceptance checkbox during the online booking or purchase process on the Website.